Lifecycle of an order

When someone makes a purchase through your store, you will receive an email notification and the order will show up in your account Dashboard.  

• The customer enters their shipping and billing info and submit payment 
• The customer is charged for the order immediately and the order is created 

For Stampr Marketplace products:

• On behalf of the user, Stampr will pack and ship the order to the customer. No action is required by you to make this happen.
• An order confirmation email is sent to the customer letting them know their order has shipped.
• The customer receives the package as if you sent it. Your store information will be on the materials.

If a customer needs to return an item, they would have to contact you to initiate it.  We do not talk to your customers directly, and all returns/requests must go through you.

Tracking an Order:

The Orders tab located in your Store on the toolbar is where you check on the status of the orders placed in your store. You are able to track the shipping and fulfillment status and see the total amount paid.